Our FAQs page is designed to instantly help answer the questions you may have while shopping at DealByEthan. They are useful for most commonly asked questions. It's also designed to help you purchase men's underwear and fashion design clothing and accessories in the right style, fabric and size. What you wear, the colors you choose, and even the fabrics all have an affect on how you feel about yourself. What you wear under your clothes is just as important as your men's outerwear. If you don't see an answer to a question or have trouble finding the right men's underwear, sizes, designs, or style, please feel free to contact us.
[Q] What are the reasons to shop here?
[A] There are compelling reasons to shop here with us. Please read Why Shop Here for details.
[Q] How do I order on your website?
[A] Basic steps are as follows:
1. Select your product(s) of interest and add them to your cart after choosing the product options.
2. On your Shopping Cart page, you can update your product quantity. The Shipping Estimator tells you the shipping cost for the products you added to your cart.
3. When you have finished shopping, go to checkout to place your order. If you are a new customer, please register for an account prior to purchasing.
4. During checkout, please provide your billing and shipping addresses and select a payment method. If you benefit from a discount coupon or gift certificate, please redeem it. You can also give special notes before confirming your order.
[Q] Do you ship internationally?
[A] Yes, DealByEthan ships worldwide to over 190 countries. Please refer to Shipping & Returns for details. If your country is not listed, please feel free to contact us.
[Q] How is the shipping cost calculated?
[A] Frankly speaking, all postage costs are at the lowest possible rates. Because different products weigh differently and they are located at various warehouses throughout the world, shipping costs also vary. To find out, please use the shipping estimator at your Shopping Cart page. We do give a quantity discount if you purchase more than one item. Buy more from the same brands to save on shipping! There are also various ways to receive discounts or coupons to help you save. Please refer to Discounts page for details.
[Q] What payment methods do you accept?
[A] Please refer to Payment Methods for details.
[Q] Do you provide discounts or coupons?
[A] Yes, we do. We give a quantity discount if you purchase more than one item. The more you buy, the higher the quantity discount level you get. There are also various ways to receive discount coupons available for you. These include when you sign up for an account, subscribe to our newsletters and complete our survey. Please refer to Discounts page for details.
[Q] When will I receive my items?
[A] At DealByEthan, products are shipped from multiple warehouses located in North America, Australia, Europe, South America and Asia. Items from the same order sometimes arrive at different times based on the availability and location of the warehouses. We do advise our customers to order for their special occasions as early as possible. Please refer to Shipping Services for details.
[Q] Part of my order arrived, is the rest on its way?
[A] The rest of the items would have been shipped separately. If items are on backorder, you will be notified by email and the available items are sent out as soon as possible.
[Q] Can I return the item I purchased from you?
[A] Please refer to our Return Policy for details.
[Q] Where can I leave feedback or comments if I love your products and services you offer?
[A] Thank you for your compliment. You can review our products and publish your testimonials on our website. Alternatively, you can participate in our Survey.
[Q] What should I do if I forget my login details?
[A] Please follow the following steps to reset your password:
1. On the Login page, click on "Forgot your password?", enter your email address and hit "Submit".
2. Once you receive the email with your new password, log in and go to the Members page to update your password.
[Q] How do I subscribe to your newsletter?
[A] You can subscribe to our newsletter at the newsletter signup page. Alternatively, you can send an email to subscribe@dealbyethan.com. If you become our subscriber, on special occasions you will be able to take advantage of discount coupons that we send out when certain brands or products are being promoted. Subscribe now to receive a discount coupon.
[Q] How do I use a discount coupon?
[A] Type your coupon code into the Redemption Code box during checkout. Your discount will apply to the total when you submit your order. Please note that you may only use one coupon per order.
[Q] How do I purchase a gift certificate?
[A] Gift Certificates are purchased just like any other item in our store. You can pay for them using the stores standard payment method(s). Once purchased the value of the Gift Certificate will be added to your own personal Gift Certificate Account. If you have funds in your Gift Certificate Account, you will notice that the amount now shows in the Shopping Cart box, and also provides a link to a page where you can send the Gift Certificate to some one via email.
[Q] How do I send a gift certificate?
[A] To send a Gift Certificate, you need to go to the Send Gift Certificate Page. You can find the link to this page in the Shopping Cart Box in the right hand column of each page. When you send a Gift Certificate, you need to specify the name and email address of the recipient as well as the amount you want to send. Note that you don't have to send the full amount that is in your Gift Certificate Account.
[Q] How do I buy with a gift certificate?
[A] If you have funds in your Gift Certificate Account, you can use these funds to purchase other items in our store. At the checkout stage, an extra box will appear. Enter the amount to apply from the funds in your Gift Certificate Account. Note that you will still have to select another payment method if there is insufficient funds in your Gift Certificate Account to cover the cost of your purchase. If you have more funds in your Gift Certificate Account than the total cost of your purchase, the balance will be left in your Gift Certificate Account for the future.
[Q] How do I redeem a gift certificate?
[A] If you receive a Gift Certificate by email, it will contain the sender's details and the Gift Certificate Redemption Code. You can redeem the Gift Certificate in two ways:
1. By clicking on the link in the email. This will take you to the Redeem Gift Certificate page. You will then be requested to create an account before the Gift Certificate is validated and placed in your Gift Certificate Account for use.
2. During the checkout process, there will be a Redemption Code box. Enter your Redemption Code and click the Redeem button. The code will be validated and the amount added to your Gift Certificate Account. You can then use the funds to purchase items.
[Q] How can I tell my friend about a particular item they might be interested in?
[A] You can do so by locating the item of interest and clicking on the Tell A Friend link. Fill in the form and send the information.
[Q] Will I have to pay any taxes and duties for my order?
[A] Occasionally orders can incur taxes and duties as determined by the customs agency within the destination country. Although this does not always occur, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold (if it exists) for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient. Occasionally this may be listed as an additional postage fee. While we apologise for any inconvenience, we have no control over such fees. (More information can be obtained by contacting your local customs office.)
[Q] Is GST calculated for Australian orders?
[A] Our head office is in Australia and we are registered for GST. Our prices on the website do NOT include the Australian GST when initially selecting the item. If your order is being sent to an international destination, you will not be charged Australian GST. If, however, the destination of the order is within Australia, the GST amount applicable to the order will be shown on the checkout page and will be included in your order total.
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